Safe Gaming Commitment

At 399 Days Responsible Play — keep the fun within limits

Gaming should be a source of fun, not stress. 399 Days believes every player deserves a safe and balanced gaming experience. Our Responsible Gaming tools and policies are here to help you stay on track.

Set a Time Limit
Deposit Limit Control
Self-Exclusion Feature
24/7 Support
Our Responsible Gaming Tools

399 Days puts you in full control of your gaming. Use our dedicated tools to ensure a safe and enjoyable experience.

Set a Deposit Limit

Set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it cannot be exceeded — reducing the risk of overspending.

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Session Time Limit

You decide the maximum duration for each gaming session. Once the time is up, the system will automatically prompt you to take a break and log you out.

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Self-Exclusion

You can close your account for a set period or permanently whenever you choose. During self-exclusion, logging in or creating a new account will not be possible.

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Cooling-Off Period

Need a temporary break from gaming? Choose a cooling-off period of anywhere from 24 hours to 6 weeks. During this time, gaming and deposits will not be available.

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Gaming History Review

View your full gaming history, win/loss records, and spending details at any time. Stay informed, stay in control.

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Promotional Messages Off

You can opt out of promotional messages and bonus offers at any time. This makes it easier to resist the temptation to game more than you intend.

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1 What Is Responsible Gaming and Why It Matters

Responsible play means treating gaming as a balanced form of entertainment — not as a way to make money or solve financial problems. At 399 Days, we believe every player should game within their means, and that gaming should never interfere with daily life, family, or financial wellbeing.

Online gaming is growing rapidly in Bangladesh. In this environment, 399 Days is committed to ensuring every user plays responsibly and with full awareness. That's why we've built world-class responsible gaming tools to help you stay in control of your gaming habits.

Gaming should be enjoyable. If it starts to feel like an obligation, if you're chasing losses, or if you can't stop — that's a sign something needs to change. 399 Days is here to support you in those moments.

399 Days' responsible play policy is built to meet international safe gaming standards. Your mental health and financial security are our top priorities.

2 Warning Signs of Problem Gaming

Problem gaming often creeps up unnoticed. Watch out for the following signs — they're early warning signals that your gaming habits may be becoming an issue.

  • Spending beyond your set budget and being unable to stop.
  • Repeatedly placing larger bets to recover losses — commonly known as "chasing losses."
  • Prioritizing gaming over family, friends, or work responsibilities.
  • Feeling anxious, irritable, or restless when you stop gaming.
  • You're lying to or hiding your gaming activity from people close to you.
  • You're skipping sleep, meals, or daily responsibilities to keep gaming.
  • Continuing to game by taking on debt or spending your savings.
  • Life feels meaningless or joyless when you're not gaming.
If you recognise three or more of the above signs in yourself, contact the 399 Days support centre now or use our self-exclusion feature.

3 Tips for Safe & Balanced Gaming

Responsible gaming isn't about giving up gaming — it's about enjoying it the right way. The experts at 399 Days share practical tips to help you keep gaming a healthy form of entertainment.

  • Set a budget: Set a weekly or monthly spending limit in advance and stick to it strictly.
  • Stick to your time limits: Decide how long you'll play each day and stick to it. You can use an alarm or timer to help.
  • Don't play on impulse: Gaming when you're angry, sad, or stressed makes it harder to make sound decisions. Play with a clear head.
  • Never count on a win: Gaming always carries risk. Never make plans based on expected winnings.
  • Take regular breaks: Take a 15-minute break every hour. It helps you stay in control of your decisions.
  • Keep other hobbies: Alongside gaming, make time for sports, family, or hobbies you enjoy.
  • Stop when you're losing: Stop gaming for the day once you've hit a set loss amount. Chasing losses almost always makes things worse.
  • Cover essential expenses first: Only use funds left over after covering essentials — rent, food, education — for gaming.

4 Self-Assessment — Check In with Yourself

Ask yourself the following questions and answer honestly — this is just for you. If most of your answers are "Yes," it may be time to seek help.

1

Are you spending more than your budget on gaming and finding it hard to stop?

2

Do you feel restless, irritable, or anxious when you try to stop gaming?

3

Are you repeatedly placing larger bets to try to win back money you've lost?

4

Are you hiding your gaming habits from family or friends?

5

Are you putting gaming ahead of work, family, or social responsibilities?

6

Are you borrowing money or dipping into savings to fund your gaming?

If you answered "Yes" to 3 or more questions, please reach out to our support team or use the self-exclusion feature. Asking for help isn't a sign of weakness — it takes real courage.

5 How to Use the Tools

Using 399 Days' responsible gaming tools is straightforward. After logging into your account, simply follow the steps below.

1
Log In to Your Account

Log in to your 399 Days account and click the profile icon in the top right corner.

2
Go to Responsible Gaming

From the Settings menu, select the "Responsible Gaming" option.

3
Choose a Limit or Tool

Deposit limit, time limit, cooling-off, or self-exclusion — choose the tool you need and set it to your preferred level.

4
Confirm

Save your changes. Increasing a limit typically requires a 24–72 hour waiting period, while reducing a limit or applying an exclusion takes effect immediately.

5
Reach Out If You Need Help

If you have trouble configuring your settings, our support team is available via 24/7 live chat to help you.

Important: Reducing a limit or activating self-exclusion takes effect immediately. However, increasing a limit requires a cooling-off period — this is in place for your own protection.

6 Age Verification & Minor Protection

399 Days strictly prohibits anyone under 18 from gaming on our platform. Age verification is mandatory at registration, and proof of identity may be requested at any time.

Advice for Parents

If you have children or teenagers at home, take the following steps:

  • Use parental control software on your devices.
  • Always keep your 399 Days login credentials private.
  • Have an open conversation with your children about the risks of online gaming.
  • Keep your device somewhere children cannot easily access it.
  • If you notice anything suspicious, please get in touch with us right away.
If you suspect a minor is using 399 Days, please contact us immediately at [email protected] or reach out via live chat. We will take prompt action.

7 Get Help — You're Not Alone

Problem gaming is a mental health issue, and seeking help is completely normal. 399 Days is always here for you. Our dedicated support team is ready to point you in the right direction.

Live Chat Support

Available 24 hours a day, 7 days a week. The fastest way to get immediate assistance.

Email Support

[email protected] — We respond within 24 hours.

Remember — seeking help isn't a sign of weakness. It takes courage and good judgment. 399 Days protects your privacy and offers support without judgment.

Your well-being matters most to us. Gaming is meant for entertainment — not as a solution to problems. Whatever you need, 399 Days is always here for you.
Details Gaming Protection Tools

Every tool can be tailored to your needs. Take control of your own gaming experience.

Loss Limit

Gaming stops automatically once you've reached a set loss amount.

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Withdrawal Lock

Winnings cannot be withdrawn before a set period — this helps you avoid impulsive decisions.

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Reality Check

Pop-up notifications appear at set intervals to remind you how long you've been playing.

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Permanent Closure

Permanent account closure — if you want to stop completely.

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General FAQ

Self-Exclusion lets you lock your account for a set period — 6 months, 1 year, or permanently. During this time, gaming, deposits, and promotions are completely unavailable. Self-Exclusion takes effect immediately and cannot be reversed before the chosen period ends.

Yes, but increasing a limit requires a 72-hour cooling-off period. This means any requested increase will only take effect 72 hours after submission. Reducing a limit, however, is immediate.

Yes, 399 Days has a dedicated support team available 24/7. You can reach us via live chat or email. We'll help you use the right tools and, if needed, guide you towards professional support.

No. 399 Days strictly enforces an 18+ policy. Age is verified at registration, and ID may be requested if there is any suspicion. If evidence is found that a minor has created an account, that account will be closed immediately.

A Reality Check is a periodic pop-up reminder that appears at set intervals. It shows you how long you've been playing and how much you've won or lost — giving you the information you need to make a conscious decision: keep playing or take a break.
Safe & Responsible Gaming

Play with enjoyment, Respect Your Limits Responsibly

Join 399 Days and take full advantage of our responsible gaming tools. Your safety is our top priority.

Register for Free Log In
Strict 18+ Policy Enforced
24/7 Support Available
Instant Self-Exclusion
International Standards Compliance
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